Section 23 · 25 phrases
Emotional Labor & Difficult Guestsහැඟීම් පාලනය සහ අභියෝගාත්මක අමුත්තන්
A taste of what's inside
- I stay polite even when a guest raises their voice at me.
- I remind myself their anger usually isn't really about me.
- Smiling doesn't always mean I'm not tired underneath.
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